Big City Optical - Loop On State And Madison Street
Optician · Chicago
9 W Madison St, Chicago, IL 60602
About
Located at 9 W Madison St in the heart of Chicago’s Loop, Big City Optical has established itself as a reliable destination for comprehensive eye care and eyewear needs. With a strong reputation reflected in a 4.7-star rating from over 200 reviews, the practice is frequently noted for its welcoming atmosphere and professional staff. Patients often highlight the thoroughness of the optometrists, who take the time to explain testing procedures and insurance coverage, ensuring that visitors feel well-informed throughout their appointments. Beyond routine exams, the team is widely recognized for its exceptional customer service, particularly regarding walk-in assistance. Staff members like Chantal, Emmalise, and Erin are frequently praised for their willingness to provide quick, complimentary repairs for bent or damaged frames, as well as their helpfulness in resolving urgent contact lens needs for travelers. While the experience can occasionally vary regarding the clarity of add-on services or sales interactions, the consensus among long-term patients points to a high level of technical competence and a genuine commitment to patient care. Whether seeking a new prescription or a simple adjustment, those visiting the Madison Street location can expect a dedicated team focused on maintaining their vision health.
What clients say
Big City Optical is highly regarded for its exceptional customer service, particularly regarding free, quick repairs and assistance for non-clients. While patients generally praise the thoroughness of the eye exams, some have reported confusion or lack of transparency regarding additional costs and optional testing.
Strengths
- Free, quick eyeglass repairs
- Helpful and friendly staff
- Thorough eye exams
- Assistance for out-of-town visitors
Weaknesses
- Lack of transparency regarding optional costs
- Unclear billing and pricing communication
Best for
Individuals seeking high-quality customer service, quick frame adjustments, or emergency assistance with eyewear needs.
Opening hours
- Friday
- 9 AM–5 PM
- Monday
- 9 AM–6 PM
- Sunday
- Closed
- Tuesday
- 9 AM–6 PM
- Saturday
- 9 AM–5 PM
- Thursday
- 9 AM–6 PM
- Wednesday
- 9 AM–6 PM
Contact
- 9 W Madison St, Chicago, IL 60602
- (312) 624-2020
- bigcityoptical.com/loop-on-state-eye-doctors/?utm_source=OffSite&utm_medium=GMBandOtherOffSiteDirectories