Mark Drug Medical Supply
Medical supply store · Chicago
548 W Dundee Rd, Wheeling, IL 60090
About
Located at 548 W Dundee Rd in Wheeling, Illinois, Mark Drug Medical Supply has established itself as a reliable resource for individuals navigating the complexities of medical equipment procurement. With a strong reputation reflected in a 4.8-star rating from over 650 reviews, the store is particularly well-regarded by parents for its specialized assistance with insurance-covered breast pumps and related accessories. The team, often noted for being responsive and thorough, focuses on guiding customers through benefit verification and product selection to ensure they receive the equipment best suited to their specific needs. The business prides itself on a streamlined, efficient approach to customer service, with many clients highlighting the speed of communication and prompt shipping of orders. Beyond simply processing requests, the staff is frequently praised for providing educational support and proactive follow-ups regarding replacement parts, helping to simplify the administrative side of medical supply management. While the store maintains a dedicated focus on patient wellness and personalized guidance, it remains a go-to destination for those in the Wheeling area seeking a supportive and knowledgeable partner for their medical supply requirements.
What clients say
Most customers report a highly positive experience, particularly regarding the efficient and helpful assistance provided by staff member Teresa for insurance-covered breast pump orders. However, a minority of customers experienced significant issues with staff product knowledge, conflicting information, and unexpected billing practices.
Strengths
- Responsive and helpful staff
- Efficient insurance verification
- Fast shipping of supplies
- Helpful guidance on product selection
Weaknesses
- Lack of product knowledge
- Conflicting information provided
- Unexpected out-of-pocket billing
- No returns accepted
Best for
Expectant and breastfeeding parents seeking assistance with insurance-covered breast pumps and related supplies.
Opening hours
- Friday
- 9 AM–5 PM
- Monday
- 9 AM–5 PM
- Sunday
- Closed
- Tuesday
- 9 AM–5 PM
- Saturday
- 9 AM–4 PM
- Thursday
- 9 AM–5 PM
- Wednesday
- 9 AM–5 PM
Contact
- 548 W Dundee Rd, Wheeling, IL 60090
- (847) 537-8500
- www.markdrugmedicalsupply.com